Refund policy

At Silawat, we want every cushion you bring home to feel special. Since each product is crafted with care, our return and refund process is designed to be clear, simple, and fair. Please take a moment to read through the details below before making your purchase.

Return Window

Returns are accepted strictly within 24 hours of delivery. If you wish to return a product, you must contact us within this time frame with your order details. Requests raised beyond 24 hours will unfortunately not be eligible for return.

Condition of Returned Items

To qualify for a return, the item must be:

• Unused and in its original condition
• Packed securely with all original tags and labels intact
• Returned in the same packaging in which it was delivered
• Products that are used, damaged, or returned without proper packaging will not be eligible for approval.

Exchange Policy

At this time, we do not offer exchanges. You may only request a return and refund as per the guidelines mentioned here.

Refund Process

Once your returned item is received and inspected, we will initiate the refund.

• If the final amount is less or more than the original order value, the difference will be adjusted and credited to your account.
• Refunds are processed within 5 to 7 business days, depending on your bank or payment provider.
• Refunds will be made to the original payment method used at checkout.

Important Notes

• Shipping and handling charges are non-refundable.
• Returns raised after the 24-hour window will not be accepted under any circumstances.
• Refund timelines may vary depending on external payment gateways and banks.

Need Assistance?

Our team is here to help. If you have any questions or need support with your return request, please reach out to us at officialsilawatgmail.com

At Silawat, we believe in delivering comfort not only through our cushions but also through a seamless shopping experience.