Shipping policy

At Silawat, we want your shopping experience to be as smooth and delightful as our cushions. This Shipping Policy explains how we process, dispatch, and deliver your orders.

Order Processing

Once an order is placed and payment is confirmed, our team carefully prepares your products for dispatch. Orders are usually processed within 1–2 business days, unless otherwise specified. During peak seasons or promotional sales, processing times may be slightly longer.

Delivery Timelines

We work with trusted courier partners to ensure safe and timely delivery. Standard delivery times usually range between 3 to 7 business days, depending on your location. Remote or non-metro areas may take longer.

Shipping Charges

  • Shipping charges, if applicable, will be calculated at checkout and displayed before you make the payment.
  • Occasionally, we may offer free shipping promotions, which will be clearly mentioned on our website.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking link via email. This will allow you to follow your shipment and stay updated on its progress until it reaches your doorstep.

Delivery Conditions

To ensure smooth delivery, please provide complete and accurate shipping details, including your name, full address, and contact number. Incorrect or incomplete information may cause delays or unsuccessful delivery attempts.

If you are unavailable at the time of delivery, the courier partner may attempt a re-delivery or request self-pickup from their nearest office.

Delays & Exceptions

While we strive to deliver within the promised timelines, delays may sometimes occur due to:

  • Unforeseen weather conditions
  • Courier partner delays
  • Regional restrictions or festivals
  • Force majeure situations

In such cases, our team will assist you in tracking and resolving the issue promptly.

International Shipping

Currently, Silawat ships only within India. We are working on expanding to international markets soon.

Contact Us

If you have any questions regarding your shipment or need help with tracking, please reach out to us at officialsilawat@gmail.com.

At Silawat, we believe your cushions should arrive with the same care and elegance with which they are crafted.